Management Development & Training Topics

All of our On-Site Development & Training is custom tailored to fit the unique circumstances and objectives of each individual Client. When you create your personal training program with Automotive Domain, you can choose from any combination of the following topics for your Service Department, Parts Department, or Body Shop:

Service Department : Efficiency, Advanced Production, Value Added Selling, Quality Assurance ,Merchandising, Customer Responsive Marketing , Target Objectives , Advisor Training

• Hours-Loading Scheduling of Reservations, Pre-Write-Ups, and Shop-Loading
• Best Practice Customer Reception & Customer Handling Production & Efficiency Enhancements
• Parts Department Efficiency Best Practices to increase Off-The-Shelf Fill Rate
• Customer Convenient Hours & Days
• Motivate with Production-Based Pay Plans
• Advanced Production Systems: Lateral Support Groups, Simple Support Groups, Pure Production Teams, Quick Service Teams
• Customer Convenient Hours & Days: Full-day Saturday Service, Rotating Work Schedules, Second Shifts
• Best Practice Service Selling Processes
• Selling before the customer
• Value added service selling (Not Up-Selling)
• Eliminating the fear in flushing
• Repair/Request Descriptions that help Technicians experience the Customer's concerns
• Line Item Estimates
• Spending Limit Estimates
• A complete Quality Assurance System
• Active Invoice Delivery
• Numerous effective, Dealership-Proven Merchandising Plans
• Variable Labor Pricing
• Set Target and M.A.P. (Minimum Acceptable Performance) Objectives for the Overall Department plus Individual Performance.
• Direct Performance Pay Plans tied to Service Department Objectives
• Expense Reductions & Controls

Parts Department Target Objectives & Merchandising

• Set Target and M.A.P. (Minimum Acceptable Performance) Objectives for the Overall Department plus Individual Performance.
• Direct Performance Pay Plans tied to Parts Department Objectives
• Expense Reductions & Controls
• Optimize your Parts Inventory--improve your Line-Item Fill from your Inventory
• Optimize your Parts Department Sales & Gross Profits
• Set Matrix & Competitive Parts Pricing
• Special Order Parts Procedures
• Wholesale Parts Marketing
• Expense Controls & Reductions
• Service & Parts Receivables Controls & Reductions
• Pre-Pull Parts

Body Shop Efficiency, Targets, Objectives & Merchandising

• Customer Scheduling
• Shop Loading
• Vehicle Tracking
• Body Shop Repair Order Processing
• Production Systems
• Set production Targets and M.A.P. (Minimum Acceptable Performance) Objectives for the Overall Department plus Individual Performance.
• Direct Performance Pay Plans tied to Body Shop Objectives
• Expense Reductions & Controls
• Inventory Controls: Receivables and Paint & Materials
• Body Shop Business Management Training
• How Merchandise and Sell Before the Customer & and Close Estimates in a time sensitive manner
• 20+ Dealership Proven Merchandising Ideas!!!
• How to master the Art of Selling Service

Automotive Domain provides all documents,On-Site with Action Sheets and Information which provides complete descriptions of areas we addressed, systems we implemented, dates of completion, to do lists, and who is responsible for what. When it is appropriate, comments and supporting exhibits supplement all materials.